Privacy Policy

We collect information you choose to share with us -including contact details, company information, and communications -when you request demos, subscribe to updates, or interact with our team.

We also log product telemetry to operate and secure CredencePlus. This may include device/browser metadata, IP addresses, usage metrics, and event data generated from your interactions with the platform.

If you import or process data through CredencePlus, you control what is uploaded. We use that data solely to deliver the requested evaluations and we follow your instructions on retention and deletion.

Operate, secure, and improve CredencePlus, including performance monitoring, troubleshooting, and feature development.

Provide customer support, respond to inquiries, and send transactional communications related to your subscriptions or service usage.

Deliver marketing updates when you opt in, and personalize website or product experiences based on your organization's needs.

Meet legal, security, and compliance requirements, including auditing, incident response, and enforcement of our Terms of Use.

We do not sell your personal information. We share data with trusted service providers who support hosting, analytics, communications, and security monitoring -each bound by confidentiality and data protection agreements.

We may disclose information if required by law, regulation, or legal process, or to protect HelixGenAI, our customers, or the public.

If HelixGenAI is involved in a merger, acquisition, or asset sale, we will notify you before transferring personal information subject to privacy obligations.

We retain customer data only as long as necessary to deliver the services you request, comply with our legal obligations, and resolve disputes.

You may request access, correction, or deletion of personal information by contacting privacy@helixgenai.com. We honor data subject rights under applicable laws (e.g., GDPR, CCPA) when they apply to your organization.

If you upload data to CredencePlus, you can instruct us at any time to delete those datasets. We follow secure deletion procedures across primary and backup systems.

We implement administrative, technical, and physical safeguards aligned with industry best practices. Measures include access controls, encryption in transit and at rest, network segmentation, vulnerability management, and regular third-party reviews.

No security program is perfect. Should an incident occur, we follow our documented response plan and notify customers in line with regulatory requirements and contractual commitments.

HelixGenAI is headquartered in the United States. If you access CredencePlus from outside the U.S., your information may be transferred, stored, or processed in the U.S. or other countries where we or our service providers operate.

We take steps to ensure appropriate safeguards are in place, including data processing agreements and standard contractual clauses when required.

HelixGenAI does not target or knowingly collect personal information from children under 16. If you believe a child has provided us personal data, contact privacy@helixgenai.com and we will take appropriate action.

We may update this Privacy Policy from time to time. When changes are material, we will provide notice (for example, via email or product notifications).

Your continued use of HelixGenAI after an update signifies acceptance of the revised policy.

For privacy questions or requests, email privacy@helixgenai.com or write to HelixGenAI, Attn: Privacy, 123 Innovation Way, Boston, MA.